H50 Not Getting a GPS Fix or Finding a Course

If your H50 is struggling to get a GPS signal or find nearby courses, follow the steps below to resolve the issue.

First-Time GPS Use

When using the H50 for the first time, it can take 5–10 minutes to get an initial GPS fix.

After the first successful connection, the device should connect much more quickly in future.

Check Your Location

The H50 requires a clear view of the sky to connect to GPS.

Make sure you are:

• Outdoors

• In an open area

• Not inside a building or vehicle

The device will not be able to get a GPS fix indoors or inside a car.

Restart the Device

Restarting the device can help reset the GPS connection.

1. Turn the H50 on

2. Press and hold the power button

3. Select Restart when the option appears

4. Once restarted, go outside and try to start a round again

What to Look For

When trying to start a round:

• The device should begin searching for courses nearby

• If a signal is found but you aren't near a course you will see the message “No courses within 1km”

If the device continues searching without finding a course, allow a few minutes for it to establish a GPS fix.

Check Firmware Update

During setup, the app may prompt a firmware update.

Make sure your H50 is running the latest firmware by connecting it to the Shot Scope app.

Still Having Issues?

If you’re still unable to get a GPS fix, please contact support with the following information:

• Your location and the name of the golf course

• How long you allowed the device to search

• Whether you saw a “No courses nearby” message or continuous searching

This will help us investigate further and get the issue resolved as quickly as possible.